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The move to our new location is now complete! We're excited about the enhanced service and increased efficiency it will bring. While we adjust to the new warehouse, there may be minor delays in order fulfillment. We appreciate your patience and understanding as we settle into our new home.
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LIVE Stock Figures

24-48 Hour Dispatch (order before 4pm)

Expert Help & Advice

FAQ's

Q. Do you supply to the public?

A. As a trade distributor, Nova Leisure partners with a network of expert dealers who can provide you with the marine parts you require. To connect with a knowledgeable dealer in your area. Find your nearest dealer here.

Q. I have a trade account, how do I login to the website?

A. To gain access to the trade area of our website and place orders, existing trade account holders can request a website login here.

Q. I've ordered some goods, when will I receive my invoice?

A. Your invoice will be sent by post a couple of days after your goods are dispatched. Need an additional copy? Visit our Help Center.

Q. How do I return my items?

A. For returns, order issues, or any other assistance, please visit our Help Centre. Our customer service team will review and process your request as soon as possible.

Q. What are the carriage charges?

A. Carriage charges are based upon the value of the order, full details can be found here.

Q. Can we call in and collect goods?

A. Unfortunately we cannot offer collection from our centre distribution hub.

Q. I can't find the item I need on your website, can you help anyway?

A. Yes! E-mail us at sales@novleisure.com and we will help you find the parts you need.

Q. What information do you need to source a spare part for an appliance?

A. We stock thousands of appliance spare parts, if you can not see the part you require or are unsure its the correct component for your appliance, we may be able to help, just provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.

Q. If I give you the make & model of the caravan / motorhome, can you tell me what parts I need?

A. No unfortunately not, we do not hold or have access to full specification lists for caravans or motorhomes. Browse the website to see if you can find the part you need, If you can’t find the part you’re looking for, send us a photo and we’ll do our best to identify the item for you.

 

Visit our Help Centre for further information.

 

Need more help? Contact us.

 

We offer credit and pay as you go accounts...

We offer accounts to all of our trade customers. There are two types; Credit Accounts and Cash Accounts. They both give trade price benefits, with the credit accounts offering monthly credit facilities, and the Cash Accounts enabling you to pay as you go.

Apply for an account I have an account, I need a login